Last Updated March 1, 2024

Welcome to Green Flags. Green Flags is an app to boost your friends. We hope that Green Flags shows you that there are people who love and admire you.

These Terms of Service (“Terms”) govern access and use of our app, website, and other tools (collectively, “Green Flags” or the “Service” or “Services”). Each time you access or use Green Flags, you agree to be bound by these Terms and any additional terms that apply to you. If you do not agree to be bound by these Terms, please stop using Green Flags. Green Flags is owned and developed by Sharematter Inc. (“Company,” “we” or “us”). For purposes of these Terms, “you” and “your” means you as the user of the Services.

We also have aPrivacy Policythat discusses what information we collect and how we use this information. You should read the Privacy Policy because it governs the Company's use of your personal information.

IMPORTANT NOTE: THE SECTION TITLED “ARBITRATION AND GOVERNING LAW” CONTAINS AN ARBITRATION CLAUSE AND CLASS-ACTION WAIVER THAT APPLIES TO ALL U.S.-BASED GREEN FLAGS USERS. PLEASE READ THIS SECTION CAREFULLY AS IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT. YOU HAVE THE RIGHT TO OPT-OUT OF THE ARBITRATION CLAUSE AND THE CLASS ACTION WAIVER AS EXPLAINED IN SECTION THE SECTION TITLED “ARBITRATION AND GOVERNING LAW.”

Age and legal capacity

You represent that you are at least 13 years of age and possess the legal capacity to enter into the agreement set forth in these Terms. No one under the age of 13 is allowed to use or access Green Flags. If you are old enough to use or access Green Flags but are not old enough to have authority to consent to our terms, your parent or guardian must agree to these Terms on your behalf. If you're a parent or legal guardian, and you allow your teenager to use the services, then these Terms also apply to you and you're responsible for your teenager's activity on the services.

If you are a resident of the European Economic Area (“EEA”), you may only use Green Flags if you are over the age at which you can provide consent to data processing under the laws of your country or if verifiable parental consent for your use of Green Flags has been provided to us.

Accounts and Software Updates

When you create your Green Flags account, you agree that the information you submit is correct and complete. We may refuse you access to the Service if we learn that the information you provided is inaccurate. You may stop using the Services at any time and for any reason. You can delete your Green Flags account by tapping Edit Profile › Manage Account › Delete Account.

Using Green Flags requires that we initially download software to your computer, phone, tablet, or other device. You agree that we may automatically update that software, and that these Terms and our policies will apply to any updates.

Your license to use Green Flags

The Services, including their “look and feel” (e.g., text, graphics, images, logos), proprietary content, information and other materials, and the proprietary software and other technology used to provide the Services are protected under copyright, trademark, and other intellectual property laws. You agree that the Company and/or its licensors own all right, title and interest in and to the Services (including any and all intellectual property rights therein) and you agree not to take any action(s) inconsistent with such ownership interests. Although we are granting you this license, we and our licensors retain all intellectual property rights we have in our software and Services (other than User Content (defined below)), including, without limitation, the exclusive right to create derivative works.

The Green Flags name and the Green Flags logo or icon (“flag” design) and all related names, logos, product and service names, designs and slogans are trademarks of the Company or its affiliates or licensors. The unauthorized use of any of these trademarks is strictly prohibited.

Some of our Services allow you to download client software. So long as you comply with these Terms, we grant you a worldwide, non-exclusive, personal, non-assignable and revocable license to download, install, and run that software, solely to access our Services.

You may not copy, modify, create derivative works based upon, distribute, sell, lease, or sublicense any of our software or Services. You also may not reverse engineer or decompile our software or Services, attempt to do so, or assist anyone in doing so, unless you have our written consent or applicable law permits it.

You own what you post.

We refer to the photos, comments, links, and other content you post as “User Content.” You retain all rights in, and are solely responsible for, the User Content you post to Green Flags.

While your User Content belongs to you, several important limitations apply:

First, User Content does not include your Green Flags username. Should you or Green Flags terminate your account, you do not retain any rights in the username you used. A new Green Flags user may use the username in the future.

Second, you grant Green Flags and our users a non-exclusive, royalty-free, transferable, sublicensable, worldwide license to use, store, display, reproduce, save, modify, create derivative works, perform, and distribute your User Content for the purposes of using, accessing, operating, developing, and providing Green Flags. Nothing in these Terms restricts other legal rights Green Flags may have to User Content, for example under other licenses.

Third, we retain the right to remove or modify User Content, or change the way it's used in Green Flags, for any reason. This includes User Content that in our judgment violates these Terms or any other policies.

Fourth, content you share with others on Green Flags may continue to exist on Green Flags even if you leave Green Flags. We may backup, archive and retain your User Content even if you terminate or deactivate your account or delete or remove specific User Content. Green Flags and its users may retain and continue to use, store, display, reproduce, re-pin, modify, create derivative works, perform, and distribute any of your User Content that other users have stored or shared on Green Flags.

If you post or visit a link posted on Green Flags

We may allow you to post links to third party websites, information, materials, products, or services. Please do not post links in violation of these Terms. Green Flags does not control nor endorse or assume any responsibility for these links. If you access any third-party website, service, or content from Green Flags, you do so at your own risk. You accept and agree that Green Flags has no liability arising from your use of or access to any third-party website, service, or content.

If you provide us feedback

We appreciate user input on ways to make Green Flags better. If you make any comments or suggestions to Green Flags, you grant us a non-exclusive, perpetual, irrevocable, transferable, sublicensable license to use the feedback and ideas, content and technology generated from the feedback without any restrictions, attribution, or compensation to you.

Green Flags doesn't waive any rights to use similar or related feedback provided to Green Flags before or after your feedback, or developed by Green Flags's employees, or obtained from sources other than you.

Keeping your account secure

While we cannot guarantee your account from hacking by an unauthorized party, we employ security measures to keep your account and content secure. You can help us by keeping your SMS authentication code to yourself. Let us know right away of any unauthorized use or compromise to your account by emailing us at help@greenflags.net.

Conditions of Access and Use

User Conduct

You are solely responsible for all code, video, images, information, data, text, software, music, sound, photographs, graphics, messages, and other materials (“content”) that you make available to Company, including by uploading, posting, publishing, or displaying (hereinafter, “upload(ing )”) via the Service or by emailing or otherwise making available to other users of the Service). The following are examples of the kinds of content and/or uses that are illegal or prohibited by Company. Company reserves the right to investigate and take appropriate legal action against anyone who, in Company's sole discretion, violates this provision, including removing the offending content from the Service, suspending, or terminating the account of such violators, and reporting the violator to law enforcement authorities. You agree to not use the Service to:

1. email or otherwise upload any content that (i) infringes any intellectual property or other proprietary rights of any party; (ii) you do not have a right to upload under any law or under contractual or fiduciary relationships; (iii) contains software viruses or any other computer code, files or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment; (iv) poses or creates a privacy or security risk to any person; (v) constitutes unsolicited or unauthorized advertising, promotional materials, commercial activities and/or sales, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” “contests,” “sweepstakes,” or any other form of solicitation; (vi) is unlawful, harmful, threatening, abusive, harassing, tortious, excessively violent, defamatory, vulgar, obscene, pornographic, libelous, invasive of another's privacy, hateful, discriminatory, or otherwise objectionable; or (vii) in the sole judgment of Company, is objectionable or which restricts or inhibits any other person from using or enjoying the Service, or which may expose Company or its users to any harm or liability of any type;

2. interfere with or disrupt the Service or servers or networks connected to the Service, or disobey any requirements, procedures, policies, or regulations of networks connected to the Service;

3. violate any applicable local, state, national, or international law, or any regulations having the force of law;

4. impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity;

5. solicit personal information from anyone under the age of 18;

6. harvest or collect email addresses or other contact information of other users from the Service by electronic or other means for the purposes of sending unsolicited emails or other unsolicited communications;

7. advertise or offer to sell or buy any goods or services for any business purpose that is not specifically authorized;

8. further or promote any criminal activity or enterprise or provide instructional information about illegal activities

9. obtain or attempt to access or otherwise obtain any content or information through any means not intentionally made available or provided for through the Service;

10. circumvent, remove, alter, deactivate, degrade, or thwart any of the content protections in or geographic restrictions on any content (including Service Content (as defined below)) available on or through the Service, including through the use of virtual private networks; or

11. engage in or use any data mining, robots, scraping, or similar data gathering or extraction methods. If you are blocked by Company from accessing the Service (including by blocking your IP address), you agree not to implement any measures to circumvent such blocking (e.g., by masking your IP address or using a proxy IP address or virtual private network).

Service Content

You acknowledge and agree that the Service may contain content or features (“Service Content”) that are protected by copyright, patent, trademark, trade secret, or other proprietary rights and laws. Except as expressly authorized by Company, you agree not to modify, copy, frame, scrape, rent, lease, loan, sell, distribute, or create derivative works based on the Service or the Service Content, in whole or in part, except that the foregoing does not apply to your own User Content that you upload to or make available through the Service in accordance with these Terms of Service. Any use of the Service or the Service Content other than as specifically authorized herein is strictly prohibited.

Competitors

No employee, independent contractor, agent, or affiliate of any competing social media company is permitted to view, access, or use any portion of the Service without express written permission from Company. By viewing, using, or accessing the Service, you represent and warrant that you are not a competitor of Company or any of its affiliates, or acting on behalf of a competitor of Company in using or accessing the Service.

Fees

To the extent the Service or any portion thereof is made available for any fee, you may be required to select a payment plan and provide information regarding your credit card or other payment instrument. You represent and warrant to Company that such information is true and that you are authorized to use the payment instrument. You will promptly update your account information with Company or the App Provider (as defined below), as applicable, of any changes (for example, a change in your billing address or credit card expiration date) that may occur. You agree to pay Company the amount that is specified in the payment plan in accordance with the terms of such plan and these Terms of Service. If your payment plan includes an ongoing subscription that is automatically renewed periodically, you hereby authorize Company (through the App Provider (as defined below)) to bill your payment instrument in advance on such periodic basis in accordance with the terms of the applicable payment plan until you terminate your account, and you further agree to pay any charges so incurred. If you dispute any charges, you must let Company know within sixty (60) days after the date that Company charges you. We reserve the right to change Company's prices. If Company does change prices, Company will provide notice of the change through the Service user interface, a pop-up notice, email, or through other reasonable means, at Company's option, at least thirty (30) days before the change is to take effect. Your continued use of the Service after the price change becomes effective constitutes your agreement to pay the changed amount. You will be responsible for all taxes associated with the Service, other than taxes based on Company's net income.

Commercial Use

Unless otherwise expressly authorized herein or in the Service, you agree not to display, distribute, license, perform, publish, reproduce, duplicate, copy, create derivative works from, modify, sell, resell, exploit, transfer, or upload for any commercial purposes, any portion of the Service, use of the Service, or access to the Service. The Service is for your personal use.

Subscriptions

Automatic Renewal and Cancellation

Green Flags offers Users a weekly subscription known as “Green Flags Extra” for an enhanced user experience. This can be purchased by tapping See Notifications on your Inbox. If you sign up for a subscription, your subscription will automatically renew until you cancel, and you will automatically be charged the associated fee (plus any applicable taxes) until you cancel. To see your next renewal date and current fee, visit your mobile device's account settings, or the Subscriptions tab that is available through the Apple App Store.

You must cancel your subscription at least 24 hours before the end of your current billing period to avoid being charged for the next billing period. After cancellation, you will have access to your subscription through the last day of your current billing period, at which point your subscription (and access to your subscription features) will be discontinued.

You may cancel your subscription any time through your Apple App Store. To access the subscription features after discontinuing your paid subscription, you may need to purchase a new subscription, subject to then-current fees, terms, and conditions.

Paying For Your Subscription

Payments for your subscription are processed via Apple (“App Provider”) and you will need to provide your App Provider with your payment information. You are responsible for maintaining accurate and up-to-date payment information. If a payment is unsuccessful, we may suspend your access to the relevant subscription features until you provide a valid payment method. Green Flags is not responsible if your subscription fails to renew due to invalid payment information.

Refunds

Refund requests are handled by your App Provider, not Green Flags. To request a refund, you should follow your App Provider's refund procedures. Green Flags does not offer refunds for your subscription. If you cancel, we will not issue you a refund or credit for any partial-period access to your subscription. You are not entitled to a refund or credit for any part of a billing period if the Subscription Features are unavailable, defective, experiencing delays, or for any other reason.

Changes to Subscriptions and Features

We reserve the right to change or discontinue your subscription plans, subscription features, terms, or pricing at any time. Green Flags is not responsible for any damage or loss caused by failures or delays of your subscription or the subscription features.

SMS messages

Green Flags will send you SMS or short message service messages, also commonly known as text messages, for two factor authentication. Please note that message and data rates may apply.

Help

To obtain help you may:

• Text us at: (510) 838-1305
• Reply 'HELP' to any SMS received from us to obtain help on your mobile phone.
• Email us at: help@greenflags.net

Terminating SMS

You may terminate any SMS messages from Green Flags at any time by texting STOP to (510) 838-1305.

Access to the SMS Services

In order to use the Services, you must have a mobile communications subscription with a participating carrier or otherwise have access to a mobile communications network for which Green Flags makes the Services available as well as any carrier services necessary to send text messages and pay any service fees associated with any such access.

YOUR CARRIER'S TEXT MESSAGING RATES WILL APPLY TO ALL TEXT MESSAGE COMMUNICATIONS MADE IN CONNECTION WITH THE SERVICES. ACCORDINGLY, ALL PRICING, BILLING, REFUND AND OTHER RELATED INQUIRIES AND SUPPORT MUST BE DIRECTED TO YOUR CARRIER'S CUSTOMER SUPPORT TEAM.

Supported Carriers include: AT&T, Verizon Wireless, Sprint, T-Mobile, Alltel, CellularOne, Virgin Mobile, U.S. Cellular, Metro PCS. Wireless Carriers are not liable for lost or delayed messages.

In addition, you must provide all equipment and software necessary to connect to the Services, including, but not limited to, a mobile handset or other mobile access device that is in working order and suitable for use in connection with the SMS service.

If any upgrade in or to the Services requires changes in your equipment or software, you must effect these changes at your own expense. Unless explicitly stated otherwise, any new or additional features that augment or enhance the current Services shall be subject to these Terms.

Green Flags reserves the right at any time and from time to time to modify, suspend, limit the use of, discontinue or permanently cancel all or any portion of the SMS Services. Green Flags uses reasonable efforts to ensure that the Services are always available. However, there will be occasions when the Services will be interrupted for maintenance, upgrades and emergency repairs or due to failure of telecommunications links and equipment that are beyond our control. By using the Services, you agree that Green Flags will not be liable to you for any modification, suspension, or discontinuance of the Services.

When you provide us your phone number

In order to use the Services, you must opt-in by providing us with your phone number (your “Phone Number”) through the Site (“Opt-in”). An invite will then be sent to your Phone Number via SMS message to register for an Account. In addition, if you are not registered for our Services, other Users may send you a SMS message through the App inviting you.

You can block messages from Green Flags and other communications in connection with our Services at any time by texting 'STOP' to (510) 838-1305 and we will send you a reply confirming your request to unsubscribe. After unsubscribing, you will no longer receive messages from us. In the event you unsubscribe and then choose to use the Services and register for an Account, you will need to Opt-in again and we will send you an invite to register via SMS message.

If at any time you forget what keywords are supported, you can text "HELP" to (510) 838-1305 and we will respond with instructions on how to use the Service as well as how to unsubscribe. We can deliver SMS messages to the mobile phone carriers listed above.

You understand, acknowledge and agree that (i) text message and data rates may apply for any SMS messages sent to you from us, from you to us or between Users; (ii) you are solely responsible for any fees charged by your wireless provider in connection with SMS messages that you receive or send in connection with the Opt-in and/or the Services; and (iii) you will contact your wireless provider with any questions regarding your text and/or data plan.

Once you receive an invite via SMS message and if you choose to continue use of the Services, you will be required to register for an account through the App by providing us with certain information such as your name, school, grade level, gender, phone number, contact book and photo. In registering for an account, you agree to: (i) provide true, accurate, current, and complete information about yourself; and (ii) maintain and promptly update your account to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current, or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your Account and refuse any and all current or future use of the Services.

Concerning Copyrights

Our Service is protected by copyrights, trademarks and other proprietary rights, and may not be used for any purpose or in any manner that infringes the rights of any third party.

We encourage you to report any content on Green Flags that you believe infringes your rights. Only the intellectual property rights owner or person authorized to act on behalf of the owner can report potentially infringing content. If you have a good faith belief that content on Green Flags infringes your copyright, trademark, or other intellectual property rights, please read below for how to submit your complaint.

In accordance with the Digital Millennium Copyright Act of 1998 (the 'DMCA'), Green Flags has a designated agent for receiving notices of copyright infringement and Green Flags follows the notice and take-down procedures of the DMCA.

If you believe that your work has been copied in a way that constitutes copyright infringement, please provide Green Flags's copyright agent the following information required by the DMCA, 17 U.S.C. § 512:

• a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
• identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
• identification of the material that is claimed to be infringing and information reasonably sufficient to permit us to locate the material (e.g., the username of the posting user, the URL of the post, and the date it was posted );
• information reasonably sufficient to permit us to contact the complaining party;
• a statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
• a statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

If you believe that any content on Green Flags violates your rights other than copyrights, please provide Green Flags with at least the following information: (a) a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; (b) identification of the material that is claimed to be infringing and information reasonably sufficient to permit us to locate the material (e.g., the username of the posting user, the URL of the post, and the date it was posted); (c) an explanation of what rights you own/have and why you believe the content infringes your rights sufficient for us to evaluate your complaint; and (d) accurate contact information for you.

Please send your notice of claims of copyright infringement on or regarding Green Flags or other complaint regarding alleged violation of rights to Green Flags's copyright agent, who can be reached as follows:

ATTN: Copyright Manager: Sharematter Inc.

9450 SW Gemini Dr

PMB 73168

Beaverton OR

97008

Phone: 510-838-1305 

Email: help@greenflags.net

NOTE: This contact information is for inquiries regarding potential copyright and other intellectual-property infringement only.

It is often difficult to determine if your intellectual property rights have been violated or if the DMCA requirements have been met. We may request additional information before we remove any purportedly infringing material. We have a policy of terminating the accounts of users who (in our reasonable discretion) are repeat infringers.

Termination

We may suspend or terminate your license to access and use Green Flags at any time and for any reason. Normally we provide notice and the reason for the termination or suspension. However, our termination or suspension may be immediate and without notice if in our sole judgement you committed a serious violation of these Terms or our policies.

Indemnity

You agree to indemnify, defend and hold harmless Green Flags, its parent company Sharematter Inc., and its directors, officers, employees and agents, from any and all legal actions, demands, claims, losses, expenses or damages arising out of or in any way related to your access or use of Green Flags or our Service (or any other person accessing or using Green Flags through your account), your User Content, any breach of these Terms or violation of our policies.

In such circumstances, you agree we are entitled to payment from you for any judgment, our reasonable legal fees and all costs we incur to defend ourselves. Our right to indemnification survives any cancellation, termination or suspension of your Green Flags account.

Disclaimer and waiver of claims

WE MAKE NO REPRESENTATIONS WHATSOEVER AS TO THE ACCURACY, USEFULNESS, SAFETY, OR INTELLECTUAL PROPERTY RIGHTS OF ANY INFORMATION POSTED ON GREEN FLAGS OR THE GREEN FLAGS SOFTWARE. OUR SERVICE, SOFTWARE AND ALL CONTENT ON GREEN FLAGS IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

YOUR USE OF GREEN FLAGS IS AT YOUR OWN RISK. WE SPECIFICALLY DISCLAIM ANY AND ALL WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

We do not review User Content in advance of its posting. Green Flags takes no responsibility and assumes no liability for any User Content that you or any other person or third-party posts or sends using our Service. You understand and agree that you may be exposed to User Content that's inaccurate, offensive, indecent, objectionable, inappropriate for children, or otherwise unsuited to your purpose.

This disclaimer and waiver of claims survives any cancellation, termination or suspension of your Green Flags account and termination of these Terms.

Our liability is limited.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GREEN FLAGS, ITS PARENT COMPANY SHAREMATTER INC., AND ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS SHALL NOT BE LIABLE UNDER ANY THEORY OF LAW OR IN EQUITY FOR ANY INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE OR OTHER DAMAGES, OR FOR ANY BUSINESS INTERRUPTION OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM THE USE OF INABILITY TO USE OUR SERVICE OR ITS CONTENT; ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE, INCLUDING WITHOUT LIMITATION, ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONTENT OR CONDUCT OF OTHER USERS OR THIRD PARTIES; UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT; ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN THE SERVICE OR THE CONTENT); HOWSOEVER CAUSED, EVEN IF GREEN FLAGS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ANY LIABILITY FOR CLAIMS BROUGHT AGAINST THE COMPANY OR ANY OF ITS AFFILIATES OR ANY OF THEIR OWNERS, OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS IS LIMITED TO $100.00 OR SUCH THE SMALLEST AMOUNT PERMITTED BY LAW, WHICHEVER IS LESSER.

IF YOU ARE DISSATISFIED WITH THE SERVICE, THE CONTENT OR WITH THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SERVICE.

If we cause damage to you and you're a consumer in the EEA, the above doesn't apply. Instead, Green Flags's liability will be limited to foreseeable damages arising due to a breach of material contractual obligations typical for this type of contract. Green Flags isn't liable for damages that result from a non-material breach of any other applicable duty of care. This limitation of liability won't apply to any statutory liability that cannot be limited to liability for death or personal injury caused by our negligence or willful misconduct, or if and to exclude our responsibility for something we have specifically promised to you in writing.

This limitation of liability provision survives any cancellation, termination or suspension of your Green Flags account and termination of these Terms.

Arbitration and governing law

If a dispute arises with Green Flags, please contact us athelp@greenflags.net. We will work to address it with you quickly and informally.

Should an informal resolution of the dispute prove impossible, you agree that any dispute, claim or controversy arising out of or relating to your access or use of Green Flags or these Terms, including the determination of the scope or applicability of this provision, shall be determined by final, binding and non-appealable arbitration.

Arbitration is a less expensive, and often quicker, means for parties to resolve their dispute than filing a lawsuit in a court of law. An independent and neutral arbitrator decides the case, not a judge or jury. The arbitration award is final and not subject to review by a court. Arbitrators, however, can award the same damages and relief that a court can award.

You agree that, by agreeing to these Terms of Service, the U.S. Federal Arbitration Act governs the interpretation and enforcement of this provision and Agreement, and that you and Green Flags are each waiving the right to a trial by jury or to participate in a class action. The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this binding arbitration agreement. This arbitration provision shall survive termination of these Terms and the termination of your Green Flags account. Any arbitration will be administered by the American Arbitration Association ("AAA") under the Consumer Arbitration Rules then in effect for the AAA, except as provided herein. You can find their forms atwww.adr.org.

Unless you and Green Flags mutually agree to an alternative location, the arbitration shall be conducted in the State of Delaware, leveraging its well-established legal framework for dispute resolution. The proceedings will be governed by the Delaware Uniform Arbitration Act, in addition to any applicable rules set forth by the American Arbitration Association (AAA). Each party will bear its own AAA filing, administrative, and arbitrator fees as per AAA Rules. Notwithstanding the foregoing, Green Flags commits to covering your reasonable filing, administrative, and arbitrator fees should your claim for damages not exceed $15,000 and is deemed non-frivolous, in accordance with the standards outlined in Federal Rule of Civil Procedure 11(b). This provision ensures a fair and accessible process, recognizing Delaware's status as a preferred jurisdiction for arbitration given its expertise in handling business disputes.

If your claim is for $10,000 or less, we agree that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as established by the AAA Rules. If your claim exceeds $10,000, the right to a hearing will be determined by the AAA Rules.

Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a reasoned written decision explaining the essential findings and conclusions on which the award is based, and any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. Nothing in this Section shall prevent either party from seeking injunctive or other equitable relief from the courts, including for matters related to data security, intellectual property or unauthorized access to the Service.

ALL CLAIMS MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING, AND, UNLESS WE AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS. YOU AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND GREEN FLAGS ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.

NOTHING IN THESE TERMS OF SERVICE SHALL AFFECT ANY NON-WAIVABLE STATUTORY RIGHTS THAT APPLY TO YOU.

To the extent any claim, dispute, or controversy regarding Green Flags or our Service is not subject to arbitration under applicable laws or otherwise: you and Green Flags both agree that any claim or dispute regarding Green Flags shall be resolved exclusively in the courts of the State of Delaware, United States of America. These proceedings shall be governed by the laws of the State of Delaware, without regard to its conflict of laws principles. This clause explicitly designates the State of Delaware as the exclusive jurisdiction for resolving disputes, ensuring that both parties submit to the jurisdiction of Delaware courts for any matters arising from or in connection with these Terms that are not arbitrable.

If you're a consumer in the EEA, this arbitration provision does not apply to you.

Opt-out.

You can decline this agreement to arbitrate by emailing an opt-out notice tohelp@greenflags.netwithin 30 days of when you first register your Green Flags account, whichever is later, otherwise you shall be bound to arbitrate disputes in accordance with the terms of these paragraphs. If you opt out of these arbitration provisions, Green Flags also will not be bound by them.

Apple App Store

The following terms and conditions apply to you only if you are using the Green Flags app from the Apple App Store. To the extent the other terms and conditions of these Terms are less restrictive than, or otherwise conflict with, the terms and conditions of this paragraph, the more restrictive or conflicting terms and conditions in this paragraph apply, but solely with respect to your use of the Green Flags app from the Apple App Store. You acknowledge and agree that these Terms are solely between you and the Company, not Apple, and that Apple has no responsibility for the Green Flags app or content thereof. Your use of the Green Flags app must comply with the App Store's applicable terms of use. You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Green Flags app. In the event of any failure of the Green Flags app to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, for the Green Flags app to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Green Flags app, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be solely governed by these Terms. You and the Company acknowledge that Apple is not responsible for addressing any claims of yours or any third party relating to the Green Flags app or your possession and/or use of the Green Flags app, including, but not limited to: (a) product liability claims, (b) any claim that the Green Flags app fails to conform to any applicable legal or regulatory requirement, and (c) claims arising under consumer protection or similar legislation. You and the Company acknowledge that, in the event of any third-party claim that the Green Flags app or your possession and use of that Green Flags app infringes that third party's intellectual property rights, the Company, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required by these Terms. You must comply with applicable third-party terms of agreement when using the Green Flags app. You and the Company acknowledge and agree that Apple, and Apple's subsidiaries, are third party beneficiaries of these Terms as they relate to your use of the Green Flags app, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.

We may modify these Terms.

We are continually working to improve Green Flags. As a result, our Terms may be modified, or we may publish new Terms at any time. Any modified and/or new Terms will become effective immediately upon posting. You agree that we may provide you notice of new or modified terms by posting them on the Green Flags website and/or within the settings of the Green Flags app. By continuing to access and use Green Flags, you agree to be bound by the new or modified terms.

General provisions

Assignment

These Terms, and any rights and licenses granted hereunder, may not be transferred, or assigned by you, but may be assigned by Green Flags without restriction. Any attempted transfer or assignment in violation hereof shall be null and void.

If you're a consumer in the EEA, either you or Green Flags may assign these Terms, and any rights and licenses granted under it, to a third party. In case of such an assignment by Green Flags, you are entitled to terminate the agreement with immediate effect by deactivating your account. Green Flags will provide you with reasonable notice of any such assignment.

California Residents

If you are a California resident, in accordance with Cal. Civ. Code § 1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 1625 North Market Blvd., Suite N 112 Sacramento, CA 95834, or by telephone at (800) 952-5210.

Severability

If any provision of these Terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and remaining provisions shall remain in full force and valid.

No waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and Green Flags's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

Open Source